About the job

We currently have a Customer Success team in the Netherlands and are looking to expand that team with people who can support our users overseas as we prepare to launch in the USA.

As a Customer Success employee, you will fulfill an essential role in our team and be responsible for the dates itself. Handling these dates effectively will be key to our success. Concretely, you would:

1️⃣ Take care of our Customer Support which means answering questions we get from users in our helpdesk.

2️⃣ Be a point of contact for our date locations when they have questions about the dates we place there.

3️⃣ Identify service improvements and communicate these to the team.

4️⃣ Be available in weekends or at night. Of course we maintain a flexible schedule which means you can plan your shifts each month and switch with other people.

About you

• You live somewhere in the same time zone as USA's East Coast (EST).

• You are available to work in the evenings or weekends
  

• You constantly seek to improve yourself and are open to feedback
  

• You fit the team and culture
  

• You are proficient in both English and Dutch
  

• You are well-organized by nature
  

• You have great communication skills and are good at building and maintaining (business) relations

• You get excited about Breeze's purpose to change online dating

What we have to offer:

🗣️ A chance to learn and improve your communication skills

💪🏻 A lot of responsibility in a fast growing startup

🧡 You don’t do support for administration software, but you help people out with their (juicy) dating lives

💰 A 130% premium when working outside of regular 9-5 office hours.

🧑‍💻 Flexible working, in terms of location